It seems so simple at first doesn't it? When a patients likes your doctors, nurses and staff, they will actively look for ways to reward your practice. They'll do it by:
- Referring their friends to your practice.
- Being generous on their patient satisfaction survey
- Paying their bills on time
- Giving you the benefit of the doubt when things go wrong
- Saying nice things about your practice at every opportunity
If they don't like your doctors, nurses and staff, they will actively look for ways to destroy your practice. They'll do it by:
- Complaining to their friends about your practice
- Being stingy on their patient satisfaction survey
What patients are not qualified to judge.
The thoroughness of the exam.
If the right procedure was initiated.
What patients are qualified to judge.
How long they had to wait to see their physicain
How they felt while they were at your practice
